Privacy policy
Our Commitment to Your Privacy
At First Class Health, we are committed to protecting your privacy and handling your personal information responsibly in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable health privacy legislation.
This Privacy Policy explains how we collect, use, store, and disclose your personal information, including health information, and outlines your rights regarding the information we hold about you.
What Information We Collect
To provide safe and effective healthcare, we may collect and hold information including:
Your name, date of birth, contact details, and demographic information
Your medical history, symptoms, health concerns, and treatment information
Information about other healthcare providers involved in your care
Appointment and billing information
Private health insurance details where relevant
Any other information required to provide healthcare services to you
How We Collect Your Information
We generally collect information directly from you through:
Online booking forms
New patient registration forms
Consultations and discussions with your practitioner
Phone, email, or other communication with First Class Health
We may also collect information from other healthcare professionals involved in your care where appropriate and with your consent.
Why We Collect and Use Your Information
Your information is collected and used to:
Provide safe and personalised osteopathic care
Assess, diagnose, and manage your health concerns
Develop appropriate treatment and management plans
Communicate with you regarding appointments and care
Maintain clinical records as required by professional and legal obligations
Process payments and administrative requirements
Improve our services and patient experience
Disclosure of Your Information
Your personal information will only be disclosed where appropriate and permitted by law.
This may include:
Other healthcare providers involved in your care (with your consent)
Health funds or insurers where required
Legal or regulatory authorities where required by law
We do not sell, rent, or share your personal information for marketing purposes without your consent.
Storage and Security of Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
Your information is stored securely through trusted practice management and digital systems with appropriate security measures in place.
Access and Correction of Your Information
You have the right to request access to the personal information we hold about you and request corrections if the information is inaccurate or incomplete.
Requests can be made in writing by contacting:
First Class Health
75 Malop Street
Geelong VIC 3220
Email: hello@firstclasshealth.com.au
Privacy Concerns
If you have concerns about how your information has been handled, please contact us. We will work with you to address your concerns.
If you are not satisfied with our response, you may contact the relevant privacy authority, including the Office of the Australian Information Commissioner (OAIC).
Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes to our practices, technology, or legal requirements.
Last Updated: July 2026